Frequently Asked Questions

How do you guarantee that employees are safe to work with children?
The Department of Social Services requires that all licensed child care centers conduct background checks on all potential employees and volunteers. Background checks includes, but is not limited to, SLED/FBI, Central Registry Check, Health Assessment, and a TB Check.

How do you keep information confidential?
The Academy has a confidentiality policy that protects our families and employees personal information. The Academy has a zero tolerance policy if confidential information is inappropriately released. The Academy also ensure that all enrollment and employee documents are locked safely in the Director’s Office.

Will teachers share information with parents about their child’s development?
At the parent’s request, we are open to scheduling parent-teacher conferences throughout the year discuss your child’s development, progress, and/or challenges. We encourage our team to communicate with parents daily/weekly through verbal and written contact.

Are tuition payments due weekly and what are the payment options?
Tuition payments are due on Mondays of the week you are receiving services. Parents are welcome to pay bi-weekly or monthly as long as the payments are made in advance. The Academy incorporates an annual registration fee of $80.00 per family that is due upon enrollment and every August in which the child is enrolled, starting with the next calendar year. If there is a break in service, a new registration fee will be charged upon re-enrollment.

Tuition Payments:

Payments for weekly/monthly tuition, annual registration fee, and additional program activities can be made at the academy or through our online Parent Portal. In the Parent Portal, families are able to update secure billing information, contact information, children’s information, and print off financial statements up to 90 days.

Late Payments:

Family accounts with a balance at closing on Tuesdays are charged a $20.00 late payment fee. Children are unable to return the next week if tuition payments, late fee payments, and additional fees are not paid in full.

Refund Policy:

Payments submitted for the annual registration and weekly/monthly tuition are not eligible for refunds. There are no exceptions. Field trips and enrichment programs are reviewed on a case-by-case basis.